LIGHTHOUSE ENGINEERING LTD - Terms & Conditions
These Terms & Conditions apply to all quotations, estimates, emergency call-outs, inspections, testing, repairs and electrical installation work carried out by Lighthouse Engineering Ltd ("we", "our", "us").
By accepting our quotation, estimate or instructing us to carry out work, you agree to these Terms & Conditions.
Quotations
Written quotations are valid for 30 days from the date of issue unless otherwise stated.
Quotations are based on the information available at the time of pricing.
Any additional work requested by the customer, or found to be necessary due to unforeseen circumstances, will be discussed and agreed before being undertaken wherever reasonably practicable.
Estimates are provided as a guide only and do not constitute a fixed price.
Prices
All quotations are based on the information available at the time of pricing.
Unless otherwise stated, quotations remain valid for 30 days from the date of issue.
Any additional work requested by the customer, or found to be necessary due to unforeseen circumstances, will be discussed and agreed before the work is carried out wherever reasonably practicable.
Where work is undertaken on a time and materials basis, charges will be in accordance with Lighthouse Engineering Ltd's current rates at the time the work is carried out.
Unless otherwise stated, prices are exclusive of VAT.
The cost of materials may include a reasonable handling and procurement charge.
Payment
Unless otherwise agreed in writing, full and final payment is due immediately upon the satisfactory completion of the works and upon presentation of the invoice.
For domestic customers, payment is due on the day the work is completed and the customer has had the opportunity to inspect the completed work.
For commercial or account customers, payment is due within the agreed payment terms shown on the invoice.
Accepted payment methods include:
- Bank Transfer
- Debit/Credit Card
- Cash
Ownership of all materials supplied and installed by Lighthouse Engineering Ltd remains with Lighthouse Engineering Ltd until full payment has been received.
Late payments may incur interest and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.
Practical Completion
The works shall be deemed satisfactorily completed when they have been completed in accordance with the agreed quotation or specification and are capable of being safely used for their intended purpose.
Minor cosmetic defects or outstanding snagging items that do not affect the safe operation or functionality of the installation shall not delay payment. Any agreed snagging items will be completed within a reasonable timeframe.
Appointments
Customers must provide safe and reasonable access to the property at the agreed appointment time.
If we are unable to gain access, or an appointment is cancelled with less than 24 hours' notice, we reserve the right to charge for any reasonable costs incurred as a result.
Customer Responsibilities
The customer agrees to:
- Provide safe and unobstructed access to the work area.
- Secure pets during our visit.
- Inform us of any known electrical faults, hazards or asbestos-containing materials.
- Remove or adequately protect valuable items where necessary.
We cannot accept responsibility for damage to concealed cables, pipework or other services that could not reasonably have been identified before work commenced.
Additional Work
Hidden defects or unforeseen issues occasionally become apparent once work has begun.
Where additional work is required, we will explain the reasons and provide a revised quotation or cost before proceeding wherever reasonably practicable.
Where an immediate electrical danger exists, we reserve the right to carry out any work necessary to make the installation safe. Where possible, this will be discussed with the customer beforehand.
Fault Finding
Electrical fault finding is an investigative process.
Whilst every effort is made to diagnose faults efficiently, we cannot guarantee how long it will take to locate the cause of a fault.
Time spent investigating faults is chargeable regardless of whether repair work proceeds.
Electrical Installation Condition Reports (EICRs)
An Electrical Installation Condition Report (EICR) reflects the condition of the electrical installation at the time of inspection only.
The inspection is carried out in accordance with the current edition of BS 7671.
The report cannot guarantee future performance or identify every concealed defect within the installation.
Certification
Where applicable, we will provide the appropriate certification, including:
- Electrical Installation Certificate (EIC)
- Minor Electrical Installation Works Certificate (MEIWC)
- Electrical Installation Condition Report (EICR)
- Building Regulations notification where required.
Certificates will normally be issued once full payment has been received.
Warranty
Lighthouse Engineering Ltd provides a 12-month workmanship guarantee on all installation work carried out by us.
Manufacturer warranties apply separately to all materials, accessories and equipment supplied and installed.
As an NICEIC Approved Contractor, qualifying work carried out by Lighthouse Engineering Ltd may also be covered by the NICEIC Platinum Promise. Subject to the terms and conditions of the scheme, if we are unable to honour our workmanship guarantee, the NICEIC may arrange for remedial work to be carried out by another registered business, up to the financial limit and conditions of the Platinum Promise.
This warranty does not cover:
- Accidental damage.
- Misuse, neglect or abuse.
- Water ingress, flooding or environmental damage.
- Third-party alterations, repairs or interference.
- Normal wear and tear.
- Existing faults or defects that fall outside the agreed scope of works.
- Damage caused by power surges, lightning, utility supply issues or other circumstances beyond our reasonable control.
- Defects arising from customer-supplied materials or equipment, unless the defect is directly attributable to our workmanship.
Nothing in this warranty affects your statutory rights under applicable consumer protection legislation.
Existing Installations
We cannot accept responsibility for defects within an existing electrical installation that fall outside the agreed scope of works.
If dangerous defects are discovered, we will advise the customer immediately.
Where an immediate danger exists, we reserve the right to isolate or disconnect affected circuits in the interests of safety.
Damage and Making Good
Electrical work may require lifting floorboards, drilling, chasing walls or accessing concealed wiring.
Unless specifically included within our quotation, making good, plastering, decorating, flooring repairs or other reinstatement works are excluded.
Every reasonable effort will be made to minimise disruption and leave the work area clean and tidy.
Delays
We shall not be liable for delays caused by circumstances beyond our reasonable control, including but not limited to:
- Material shortages
- Manufacturer delays
- Severe weather
- Illness
- Power network interruptions
- Acts of God
- Any other unforeseen circumstances
Cancellation
Customers may cancel work before it has commenced.
Where materials have been specially ordered, appointments reserved or work has already begun, Lighthouse Engineering Ltd reserves the right to charge for any reasonable costs incurred.
Where the contract is subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers will be advised of their cancellation rights before work begins.
Limitation of Liability
Our liability shall be limited to the value of the work carried out under the relevant contract.
We shall not be liable for indirect or consequential losses except where liability cannot legally be excluded.
Nothing within these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
Complaints
If you are dissatisfied with any aspect of our work, please contact us as soon as possible.
We are committed to resolving complaints promptly, fairly and professionally.
Should we be unable to resolve your complaint, you may be entitled to refer the matter through the NICEIC complaints procedure where applicable.
Privacy
Customer information is collected and used only for the purposes of:
- Providing quotations
- Carrying out electrical work
- Issuing certificates
- Processing payments
- Complying with legal and regulatory obligations
Personal information will be handled in accordance with applicable UK data protection legislation.
We will never sell your personal information to third parties.
Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Customer Acceptance
By accepting our quotation, signing our quotation, confirming acceptance by email or text message, or instructing Lighthouse Engineering Ltd to commence work, the customer confirms that they have read, understood and agree to these Terms & Conditions.
NICEIC Platinum Promise
As a registered contractor with the NICEIC under their Platinum Promise for work on domestic properties that has been carried out within the past 6 years. Search online ‘’NICEIC Platinum Promise’ for more information.
Our Commitment
At Lighthouse Engineering Ltd, we are committed to providing a professional, reliable and honest service. All work is carried out with care, in accordance with the current edition of BS 7671, relevant Building Regulations and recognised industry best practice.
We believe in transparent communication, quality workmanship and treating every customer's home or business with respect. Our aim is to deliver safe, compliant electrical installations and complete every job to the highest standard, leaving the work area clean and tidy.
As an NICEIC Approved Contractor, you can have confidence that our work is regularly assessed to ensure it meets the highest industry standards.
